Effective Date: January 1, 2026
Terms & Conditions

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and accepted these Terms & Conditions, our Privacy Policy, and any other applicable policies published on our website.

2. Our Services

Master Eye Security Services Limited provides Security Guard Services, Security Risk Assessment, Security Consultancy, Executive Protection, Event Security, Corporate Security Services, Security Training, Emergency Response Planning, and Security Technology Solutions. All services are subject to separate service agreements where applicable.

3. Website Use

You agree to use this website only for lawful purposes and not to gain unauthorized access, introduce malicious software, interfere with website operations, or copy content without written permission.

4. Intellectual Property

All website content is the property of Master Eye Security Services Limited unless otherwise stated and may not be reproduced without written consent.

5. Quotations and Service Requests

Requests submitted through the website do not constitute a binding contract until accepted in writing by both parties.

6. Payments

Payments shall be made according to agreed contractual terms. Failure to pay may result in suspension or termination of services.

7. Limitation of Liability

We strive to provide reliable information and services but are not liable for indirect or consequential losses arising from website use except where liability cannot legally be excluded.

9. Confidentiality

Information submitted through the website is handled in accordance with our Privacy Policy and applicable laws.

10. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

11. Amendments

We reserve the right to amend these Terms & Conditions at any time by publishing updated versions on this website.

Customer Support Policy

Our Commitment

Master Eye Security Services Limited is committed to delivering responsive, professional, and reliable customer support. We aim to respond promptly to enquiries, maintain clear communication, and resolve client concerns efficiently while upholding the highest standards of professionalism.

Support Channels

  • Telephone
  • Email
  • Website Contact Form
  • Physical Office Visits
  • Official Social Media Platforms

Office Hours

Monday – Friday: 8:00 AM – 5:00 PM. Emergency security services may be available outside normal business hours where covered under a client service agreement.

Response Times

Telephone enquiries: Immediately during business hours.

Email and website enquiries: Within one business day.

Service complaints: Within two business days.

Complaints

All complaints will be acknowledged, investigated fairly, and resolved as promptly as practicable.

Service Requests

Please include your name or organization, contact details, description of the issue, relevant dates/locations, and supporting documents where applicable.

Confidentiality

Information received during support interactions will be treated confidentially in accordance with our Privacy Policy and applicable laws.

Continuous Improvement

We regularly review customer feedback and support performance to improve service quality.